INTERNATIONAL VAT & CUSTOMS DUTY
If you are purchasing from a country whose borders charge duty to imported merchandise, you will be requested to pay for this import fee by the postal service, which then pays your government.
If you refuse to pay duty and the piece is shipped back to us and arrives safely, we will refund you for the piece minus any additional cost of return shipping. If the package is abandoned because duty is not accepted we are unable to refund you for the lost goods. If the piece is returned damaged or broken we will not be able to refund you for the lost goods. Pieces are often mishandled when moving in and out of customs and we don’t advise depending on the return of the goods safely back to New York as they are often lost or damaged when refused at delivery, and the studio is not always contacted to advise on the return of the parcel.
DAMAGED OR BROKEN GOODS
If your piece arrives damaged or broken we are happy to replace the piece. When contacting me with a report of broken goods, please send a photo of the condition the piece arrived in, in it’s packaging, and any evidence of mishandling by the carrier so that we have it for insurance purposes. Claims must be made within 10 days of the package arriving.
Returns may be made within 10 days of receiving a piece purchased directly through Hermine Bourdin’s website. If you wish to return a piece, it must be undamaged, unused, and clean. Please email me at firstname.lastname@example.org to request a return label. Your refund will be credited to the same card used to make the original purchase. You will receive an automated email once we’ve processed your refund. We are unable to assist with returns of pieces purchased through our stockists. Please contact the stockist directly to inquire about their return policy. All Sculpture is final sale